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Includes essentialsFree WiFi/internet, Air conditioning, Balcony/Terrace and more
Location
Reviews
3 / 10
Spacious apartment, but seriously let down by poor hygiene and a mouse infestation.
The apartment does indeed look like the pictures. It is spacious and comes with several useful amenities, including a dishwasher, air conditioning, an iron and ironing board, and other facilities that could make a stay comfortable.
Unfortunately, our experience was extremely disappointing, mainly due to serious hygiene issues and the way these problems were handled.
1. Mouse infestation – by far the most serious issue. At the very beginning of our stay, we found a mouse inside the jacuzzi. Later, with the help of traps, six more mice were caught. We also found a mouse inside a bag of crisps, and the bread packaging had holes in it. This made us constantly concerned about the safety of our food and the overall hygiene of the kitchen.
2. Lack of hospitality and proper response from the property manager. When we reported the mouse in the jacuzzi, the manager came to the property and tried to flush it out by filling the jacuzzi with water, but the mouse hid inside the drain. There were also marks in the jacuzzi that appeared to be urine and faeces, so we specifically asked for it to be properly cleaned and disinfected. However, all that was done was a quick rinse with the shower, after which we were told it was ready to use. In the end, we had to disinfect it ourselves. The following day, the mouse appeared again, and we were the ones who had to catch it and remove it from the property. Even after reporting that the problem was still ongoing, we had to insist repeatedly before the manager took further action.
3. Unpleasant smell throughout the apartment. From the moment we entered, there was a strong, musty smell, similar to that of a basement or a poorly ventilated space, which affected the overall comfort of our stay.
4. Cleaning and maintenance issues. We noticed spider webs and spiders in several areas of the apartment, along with clear signs that the property is not being properly maintained. There were holes in the walls, lights that did not work, and other details that gave the impression of a neglected property. We also found lizards inside, although this was not nearly as concerning to us as the other issues.
5. No window screens in the bedrooms.
6 / 10
Generally pleasant apart from the bedroom which really needs redecorating.
The view was great and the terrace was very nice to sit out on
The bedding needs upgrading. The duvets are old and thin.
9 / 10
Waanzinnig uitzicht en goede faciliteiten op een top plek.
Het uitzicht is waanzinnig. Steeds weer een schilderij met andere kleuren. Het is van alle gemakken voorzien en anders was het snel geregeld. Mooie uitvalsbasis voor het noorden en dichtbij de reuring van de stad Puerto de la Cruz.
Het onderhoud oogt links en rechts wat gedateerd. Maar alles functioneert verder prima.
Er werd flink verbouwd in de omgeving toen wij er waren. Dat kan wat geluid opleveren of ook vermaak als je vanaf je balkon graag kijkt naar werkende mensen.
9 / 10
Excepcional para repetir
Vistas increíbles, ubicación, limpieza, detalles de bienvenida, atención estupenda a la llegada. Cocina no faltaba de nada,. Cuenta con zona de lavar y secar aparte. Chimenea con leña. Una Nochebuena inolvidable
Quizás tendría que mejorar un poco las camas, las grietas de la pared aunque no tiene importancia para la estancia y que no había productos de aseo
Het uitzicht is waanzinnig. Steeds weer een schilderij met andere kleuren. Het is van alle gemakken voorzien en anders was het snel geregeld. Mooie uitvalsbasis voor het noorden en dichtbij de reuring van de stad Puerto de la Cruz.
Het onderhoud oogt links en rechts wat gedateerd. Maar alles functioneert verder prima.
Er werd flink verbouwd in de omgeving toen wij er waren. Dat kan wat geluid opleveren of ook vermaak als je vanaf je balkon graag kijkt naar werkende mensen.
9 / 10Outstanding·Dec 2025
Vistas increíbles, ubicación, limpieza, detalles de bienvenida, atención estupenda a la llegada. Cocina no faltaba de nada,. Cuenta con zona de lavar y secar aparte. Chimenea con leña. Una Nochebuena inolvidable
Quizás tendría que mejorar un poco las camas, las grietas de la pared aunque no tiene importancia para la estancia y que no había productos de aseo
9 / 10Outstanding·Dec 2025
Lage, Ausstattung und Kontakt zum Vermieter.
6 / 10Average·Apr 2025
The view was great and the terrace was very nice to sit out on
The bedding needs upgrading. The duvets are old and thin.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Balcony/Terrace and more
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Family friendly
Key access
Fire alarm
Fire extinguisher
Map of Canary Islands
Ratings and reviews
7.9 / 10
Good(30 Ratings)
100% verified reviews
9 / 10Outstanding·Feb 2026
Het uitzicht is waanzinnig. Steeds weer een schilderij met andere kleuren. Het is van alle gemakken voorzien en anders was het snel geregeld. Mooie uitvalsbasis voor het noorden en dichtbij de reuring van de stad Puerto de la Cruz.
Het onderhoud oogt links en rechts wat gedateerd. Maar alles functioneert verder prima.
Er werd flink verbouwd in de omgeving toen wij er waren. Dat kan wat geluid opleveren of ook vermaak als je vanaf je balkon graag kijkt naar werkende mensen.
9 / 10Outstanding·Dec 2025
Vistas increíbles, ubicación, limpieza, detalles de bienvenida, atención estupenda a la llegada. Cocina no faltaba de nada,. Cuenta con zona de lavar y secar aparte. Chimenea con leña. Una Nochebuena inolvidable
Quizás tendría que mejorar un poco las camas, las grietas de la pared aunque no tiene importancia para la estancia y que no había productos de aseo
9 / 10Outstanding·Dec 2025
Lage, Ausstattung und Kontakt zum Vermieter.
6 / 10Average·Apr 2025
The view was great and the terrace was very nice to sit out on
The bedding needs upgrading. The duvets are old and thin.
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