Monsoon Bassac Hotel

Centrally located with all the expected amenities. Staff were welcoming and helpful. Really enjoyed the location, close the Bassac lane, a vibrant street with small bars and restaurants. Rooms were spacious, large bathrooms and a balcony with a good view of the streets below. Very nice pool area on the 7th floor.

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Location was great. Staff were friendly and helpful. Food options were limited

The pool was closed during my stay

Comfortable clean room with all the amenities we needed. The beds are super comfy! Helpful staff and overall great ambience. Excellent location.

The location is great. You can easily take a tuktuk to visit the main sites of Phnom Penh, in addition to lots of restaurants and cafes and shops around the hotel. The room was small but the bed was comfortable.

It's incredibly noisy if your window looks on the street because the room isn't soundproofed at all, so we were bothered by the traffic every night even with everything closed. Our room would need the painters to finish their work, especially in the bathroom where it doesn't look clean. The cleaning staff never came during our 4 days stay, so no emptying the trash, no refill of drinking water, etc. The AC blows air right on the bed, which never is a good idea... If you look from afar things look okay, but if you look into detail, you start to understand that things haven't really been thought through or kept in good state in the hotel. The pool is tiny and clearly the rooftop where you can use it, is not maintained. The sunbeds are old/stained, the unique umbrella available is impossible to open because it's broken, there's no staff to be seen around, it seems almost abandoned and the pigeons are there for it. The breakfast was not included but we tried it once: it was average. FYI the hotel doesn't have a restaurant but only a bar. I asked the reception staff if they could help me book a minivan ride to Sihanoukville for our onward trip. These guys ended up offering me to pay 14 dollars per person using their membership with a company I didn't know. I trusted them and when they showed me the receipt on their phone (I had to photograph it to then show it to our driver as virtual ticket), I saw they paid 20 dollars instead of 28. So they basically made me pay them 28 dollars in cash when they themselves actually paid 20 dollars on their app to book my tickets. I asked the reception staff if I could get our laundry back in time before leaving on our minivan, if I gave it to cleaning 24 hours before. They said "yes of course, 100% sure". But I only got it back right before getting on our vehicle on checkout day, and only because said vehicle was late for pickup.