Hotel in Mexico City
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Offering a year-round outdoor pool and free WiFi throughout, Hotel Carlota is located less than 328 feet from famous Paseo de la Reform Avenue and 5 minutes’ walk from Reforma 222 shopping center.
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Heating
Bar
WiFi/Internet
Laundry services
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Cleaning products
Map of Mexico City
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
The hotel itself was cute and in a good location. Room was large and clean
I booked a suite with a terrace. When I got to the hotel, the suite I got did not have a terrace even though the suite I got said it would come with one (on both booking . com and the official hotel site). When I brought this up to the staff, they were rude and did not believe me until I physically pointed out where it said it on both websites. They then told me it was a mistake on their part but until I called them out for their poor service for being rude and on the defense rather than hearing me out. The room I had also had an awful plumbing smell. You can tell they knew about this because they had an automatic air freshner in the room that would spray every few minutes. It covered up the smell somewhat but at night I would have to turn it off because it was loud and the smell was very unbearable.
10 / 10Outstanding·Oct 2026
The location is perfect
All good
10 / 10Outstanding·Sep 2026
Fabulous staff, very nice bedding, nice (wonderful warm pool very adequate for this time of the year. Nice restaurant. Nice bar with cold drinks and wonderful waiters.
I had to ask for my room to be changed in the beginning because there was vibration coming from the floor above. The staff was quick to make accommodations for me.
6 / 10Average·Jan 2026
Excellent location and I felt my room was very clean.
Too noisy for me. They play music quite loudly during the day until about 8 o’clock at night so don’t think about a nap there. It’s very open and easy to hear conversations in the center area. The Internet did not work well in the room, but worked in the common areas.
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Top rated by guests
8.4Excellent
(529 Ratings)
"The location is perfect"
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