Hotel in Munich
4-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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About this hotel
Ibis Muenchen City Ost is located in Munich's Berg am Laim suburb. The hotel is 1.1 mi from Muenchen Ost train station.
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Accessible Parking
Toilet with grab rails
Accessible by lift
Key card access
Fire alarm
Fire extinguisher
Cleaning products
Map of Munich
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
Good location, tasty breakfast.
The cleanliness could be better, parking only for small cars.
9 / 10Outstanding·Oct 2026
The location, the friendly staff and the clean rooms
N/A
9 / 10Outstanding·Oct 2026
I was disappointed that breakfast was not included given the roon price
6 / 10Average·Sep 2026
The hotel itself was very good. The room was clean, comfortable, and well maintained, and overall we were happy with the accommodation. Unfortunately, our experience with the staff was rather disappointing.
When we arrived and wanted to use the hotel garage, we were asked quite sternly about the height and length of our car. I understand completely why this information is needed, especially to make sure the car fits safely into the garage. However, the whole interaction felt quite impersonal. The staff were not exactly rude, but the welcome lacked warmth and friendliness. It felt more like they were simply carrying out their duties rather than making guests feel welcome.
We had a similar experience at breakfast. When we arrived, the lady there told us that breakfast was not included because it was not shown on her list. Since my booking confirmation clearly stated that breakfast was included, I explained this to her, and she then went to the reception desk to clarify it.
The issue was not that there had been a misunderstanding, these things can happen. What made the situation uncomfortable was the way it was communicated, especially in front of other guests. A simple sentence such as, “Let me double-check this for you, there may be a mistake in our system,” would have made a big difference. Instead, we were left feeling as though we had to justify why we were there for breakfast.
Overall, the hotel was clean and comfortable, and the facilities were good. However, I think the staff could benefit from some additional training in guest communication and hospitality. I have experienced much warmer and more personal service even in small privately run hotels, so I had expected a little more from an established hotel brand such as IBIS.
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Top rated by guests
8Excellent
(3,562 Ratings)
"Clean, tidy and close to the tram line."
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