Broad Leys

The historic authenticity features and the helpfulness of the staff from beginning to end

Noise from the road, but there is nothing you can do about that. Only a bath was available in the room, but again, the building didn't allow for much else

Ideal location Beds very comfortable Food and bar service good Staff very friendly

Very exposed shower in one room Rooms too warm and hot water was scalding No coat hangers in one room and only two in another

Full of Character Nice and Comfy Staff were super

Nothing really new owners were super.

There is a lot of charm to the place. Little details like the lights that look like candles and the carved doorframes. The room had a little fridge and robes, which were so comfortable. The food was so good as well, we had the burgers, with some pork bites to share and the cocktails were great. The staff were also so friendly and warm.

Unfortunately there were a couple things that really let the place down. It advertised itself as a Boutique Hotel, but is sat next to a garage and a very busy road, you could hear the cars going until about midnight. There was also quite loud music playing until about 11:30pm from the pub which was located right beneath our room. At one point the patrons outside were screaming and shouting at each other, some sort of fight was breaking out. The breakfast that was included was described as 'continental' but was really just boxes of cereal, boxes of juice and a couple apples and oranges (the cooked breakfast saved the day). The thing that disappointed me most though was the room. The ceiling chandelier was crooked, and a coat hook was hanging off the door. The fabric headboard was ripped to pieces, with the foam showing underneath. Worst of all, when I booked the Superior Double Room, it showed pictures of a really cute bathtub. The listing said shower or tub but there were no pictures of the shower. When I got to the room, we had the shower but it was just there in the room, no wall or anything. Some people may like that, I do not and if I had known there was even the possibility that the room would come like that, I would not have booked Broad Leys. It was a slightly higher price point than I was looking for and not in a location I would usually have picked, but the photos made the place look so good. So I was very disappointed, this was a rare night away from the kids for me and my husband for our anniversary and his birthday. The shower also was not hot and began dripping at one point.