Santhiya Koh Yao Yai Resort & Spa - Up to THB 3,000 Resort Credit per Night , Mandatory Shared Speedboat from Ao Po Grand Marina, Phuket

We had a lovely stay at Santhiya Koh Yao Yai Resort & Spa, a beautiful resort in a stunning location with amazing views and a unique tropical setting. Unfortunately, we did experience an issue during our stay due to ongoing renovation work, which affected our enjoyment of the villa and our privacy. However, once Molly became involved, the situation improved considerably. She was fantastic in dealing with our concerns, showed genuine care and understanding, and worked hard to get the issue resolved. Her professionalism, helpfulness and attention to detail made a real difference to our experience. Molly is a real credit to the resort, and we genuinely appreciated the way she handled everything. It was reassuring to have someone who listened to our concerns and took them seriously. Despite the initial disappointment, we appreciated the efforts made to put things right and would like to thank Molly personally for her outstanding customer service. A beautiful resort with plenty to offer, and special thanks to Molly for helping turn a disappointing situation into a much more positive experience.

Nothing

Overall the place is beautiful, the staff are really friendly and on a lovely quiet island.

Beautiful setting in a lush forest, stunning rooms and the infinity pool

Our pool villa was fantastic, the view was out of this world and really made up for the poor quality food and poor service from staff.

Check in was completely unacceptable. We were arriving from Krabi and the hotel informed us we would need to use the public boat. We finally arranged (after lots of hassle) for the hotel to arrange a taxi to collect us from the pier around 30 mins away. After a comfortable journey we were dropped off at what can only be described as a security hut in the hotel car park. We were sat here for over 20 minutes in the heat with 3 other couples, and a security guard. No reception/ welcome staff. No refreshments. We were honestly blown away with how unbelievably awful this first impression of the hotel was. Eventually we were loaded into a wooden truck with the other couples and driven into the resort and taken to a packed check in room. It felt busy and chaotic. After being there for around 15 minutes, we then had to watch a power point presentation with the rest of the people checking in- it genuinely felt like we were on a school trip - not checking into a 5 star hotel. Thankfully, The room was fantastic but it needs work done, the decking had holes in and the fence had screws that had come away from the wood. Would be dangerous for children. Multiple staff were unhelpful and unfriendly. They have a WhatsApp account but do not reply to messages. The food quality is poor, and meals are very expensive. The hotel could be so fantastic, but lots of work needs to be done on the quality of the food, and the service levels provided by staff.