Dumbleton Hall

Top class staff and facilities

The staff were quite unusually superbly caring, especially the receptionist, the bar manager and the sweet, young waitress in the restaurant who possessed diplomatic and caring skills beyond her years. This is the best hotel I have ever visited.

Not enough English breakfast tea bags !

Everything was exactly what I needed to relax

The location and setting were absolutely spectacular and we were blessed with wonderful weather during our stay. The bedroom was clean which is extremely important to us and the food was good. The real highlight however, was the chocolate cake, genuinely the best chocolate cake we have ever had and easily the most memorable part of our stay.

The biggest disappointment was the lack of attention to detail and the overall standard of service. The bedroom had no mirror, the shower was very small with nowhere to place toiletries and some communal areas needed more attention to cleanliness particularly the downstairs mirrors and inside of the windows. Service was extremely slow and there seemed to be a significant lack of staff. At one point there was nobody at the bar to serve us and on another occasion we had to walk around the property trying to find a member of staff. During dinner, we struggled repeatedly to get the attention of one of the waitresses and felt almost invisible. Oscar was the exception and worked incredibly hard but at breakfast he appeared to be managing everything on his own without adequate support. Checkout was also disappointing. The receptionist didn’t ask how our stay had been and came across as disengaged and uninterested. Overall, such a beautiful property has enormous potential but the staffing, service, cleanliness of communal areas and practical details need considerable improvement.