Hotel in Santiago
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Located in the heart of Santiago, just steps from the Santa Lucía Metro station, Mercure Santiago Centro combines comfort, style, and an unbeatable location.
Amenities
Business facilities
Airport transportation available
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Santiago
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
Confortable and nice staff
Cleaning the room wasn’t 100%
7 / 10Good·Sep 2026
Breakfast was fine, location is great. Staff were very helpful. Being given a BIP card to use during our stay was appreciated
Continual problems with the door cards. Had to get changed 3 times. Safe instructions only in Spanish so no use to us. Location is great, but lots of rubbish around, and didn't feel very safe at night because of the people sleeping in street outside
10 / 10Outstanding·Sep 2026
Staff were very friendly and helpful, particularly when I needed some assistance to call Australia to contact my banks due to a taxi scam. They were patient with me and my broken spanish and spoke English when needed.
The waiters in the restaurant were fantastic and kind, and also allowed me to practice my spanish. And the food is next level.
Great location. Central to everything I needed.
Housekeeping services were fantastic.
Nothing - it was a great start to my south American journey
6 / 10Average·Apr 2026
location was good, fine for tourists near by with wine bars and food options. Next to the metro so easy to then access other parts of the city via public transport
Dated hotel, well overdue a refurb, bathroom is grimy, bedroom furniture looks like Ikea from the 90s.
Pool is very small also the vents from the kitchens blow onto the pool area so you can't stay for long or you'll ingest the constant smell of grease and cooking fats - not pleasant. The pool bar isn't always staffed either so can be hit or miss.
The lift is the biggest issue, only 1 was working with no apologies made and it only holds 6 people before going overweight. We were on floor 13 of I think 16, so it took a solid ten mins every time we wanted to leave in the morning. Breakfast was a poor showing too, was ok but nothing spectacular, especially when you add the travel time to the 13th floor!
$$$$
Top rated by guests
8.1Excellent
(2,374 Ratings)
"Staff were very friendly and helpful, particularly when I needed some assistance to call Australia to contact my banks due to a taxi scam. They were patient with me and my broken spanish and spoke Eng..."
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