Birmingham North Moor Hall Hotel BW Premier Collection

Comfy rooms, lovely staff

The breakfast room is way too small for the number of guests at the hotel. Queues of people waiting for a table at 9am is unacceptable. One gentleman stormed out as they told him it would be an hour's wait. Some of my family had to go out for breakfast as there was no room, despite having paid for it. When they asked for a refund for the breakfasf on check-out, they were told it has to go to 'head office' for sign off. Seriously?! The breakfast room is also badly laid out with a galley area where the hot food is, leading to a chaoctically congested area. My tea order was forgotten and frankly staff looked harassed. We ordered loose leaf tea on the terrace later and it came with no tea strainer and no spoon. We were attending my cousin's wedding reception and they also had a christening the next day but ftankly could not cope. Lovely hotel but far from a 4 star experience.

Great looking building + location. Very helpful, friendly staff. Upgraded room on arrival. Very nice room with all the facilities, tea/coffee etc.

Very,very hard mattress. Unfortunately found really uncomfortable, so not the best night sleep.

Breakfast had a lot of choice and good, The Spa Pool area was nice and warm with a reasonable size pool.

The long residential private road and Golf Club next door to the Hotel were not expected (so the hotel didn't feel quite as 'countryside remote') Also, the hotel rooms are a 'bit of a maze' to find !

Location

Cobwebs in the bedroom, mouldy sealant to the shower. In the banquet suite many bulbs were out, not just for ambiance. Glass collection was no existent and at least three drinks were out of stock. Breakfast was a fiasco with a thirty minute wait to be seated, then poached eggs were hard boiled, sausage burnt and wall adjacent to our table was covered in splashes or food residue, etc. certainly not a four star experience.