Sofitel Kia Ora Moorea Beach Resort

Good Check in. Fare was better than we epected. Food was very good. Only [roblem was Fare was a little dark inside. Did not think Polynesian show was up to par, epensive with lots of yelling and jumping.

Polynesian show was disappointing.

The location is excellent… in a beautiful lagoon. The overwater bungalow was absolutely stunning. Just as i imagined!!!! The management was very attentive to the details, so the guests could have the best and most relaxing experience

Location, accommodation & lovely staff

The hotel is located nicely with breathtaking views of both the coral and the mountain. Also, the rooms are quite spacious. We booked a room with beach view for 2 adults and 1 kid. More than enough space. Also, the beds were comfy. Moreover, we really enjoyed K Fine Dining restaurant with the complete tasting and wine pairing experience. Unfortunately, the menu does not change throughout the season so it doesn't make much sense to eat here more than two times.

First of all, this hotel seems to not understand online communication. While we made our reservation through booking, it was impossible for us to contact them over chat. To make things even worse, phone communication does not work much better with the personnel from here. Our concierge from Bora Bora called the Sofitel to make sure someone will pick us up from the airport. They confirmed but they totally forgot us in the airport. Second disappointment came from the activity representative. We explicitly told him we prefer to pay by card. All the taxi arrangements were only accepting cash :(. Except the taxis, we received a recommendation for a 4x4 Island tour. The sightseeing was great but our guide was a complete disaster: she was 20 mins late to pick us up, didn't explain much about anything and she was pretty sour. Third disappointment was the buffet restaurant. This is extremely mediocre and for a party of 2 adults and 1 child it will cost as much as K Fine Dinning. Avoid the buffet restaurant as much as possible.