Raffles Al Areen Palace Bahrain

It was a wonderful stay overall. I would like to take a moment to reflect on the staff’s overall helpfulness and friendliness, which was evident from the moment we stepped into the reception lobby until we checked out. The staff, in particular Mr. Anirban, were very friendly and accommodating. I would highly recommend Raffles to my friends, family and colleagues based on the staff’s wonderful treatment alone.

The only minor issue we encountered was the wait time to be taken from the reception to the villa. Over the course of our 3 night stay there were two occasions we were left waiting for up to ten minutes to be taken to the villa via golf cart. However this was a minor inconvenience and understandable given the volume of guests that need to be accommodated.

Facilities

The bed and pillow cover having smell

The privacy

Price too High for the location

Beautiful hotel with amazing facilities. The renovation made it even more beautiful

Before my arrival, I informed the hotel that I was coming to celebrate my birthday with my family. They confirmed this by message and told me they would provide a complimentary cake, but unfortunately they brought it after I reminded them twice by the end of the day. The second issue was during our first night. At around 5:00 AM, there were very loud explosions, shaking, and frightening noises in the villa. We were extremely scared and couldn’t sleep. I called the reception to make sure everything was safe, but the response was very surprising — they simply said there was nothing happening. For a hotel of this level and price, I expected them to reassure their guests and check on the situation properly. at the checkin i asked adham for a late checkout and he accepted that but he didn't tell us until when!! Finally, on our last night at 3 we received a call from a staff member named Adet (Indian nationality), and his attitude was completely unacceptable. He told us that we had to check out within 15 minutes, otherwise we would be charged an extra 100 BHD for half a night because other guests were arriving. This was despite the fact that the hotel seemed empty. We had driven from Kuwait to Bahrain, and I was traveling with my 2-year-old daughter. There was no consideration for our situation at all. I have stayed in other hotels before (without mentioning names), and they usually understand families with young children and provide complimentary late checkout when possible, sometimes until 8 PM. Later, Adham called us at 4:00 PM and offered a late checkout until 5:00 PM for an extra charge of 50 BHD, which we accepted. However, while I was busy taking care of my daughter, another indian women staff member called and told us that we were late and had to check out immediately. At that point, I was extremely disappointed. This kind of treatment is not acceptable, especially from a hotel that is supposed to provide a high level of hospitality.