WoodSpring Suites Lake Jackson

Very clean and friendly staff

N/a

Couch arms a tourn on both sides

It was nice and clean. Staff was very nice and greeted me coming in and out

Elevator was out

It was nice and clean, and in the middle of places that we needed to be.

We arrived on Sunday June 28th and checked out on Sunday July 5th, which reservations had already been booked way in advance. When arriving the desk he/ she was rude. Seen the sign that said elevator was out of order, asked when would it be repaired he/ she said hopefully on Monday. Ok fine but never once tell us that we had the option to cancel our reservation and them waving fees, until the next day we asked if by chance the elevator would be fixed. And the nice young lady at the desk stated I hope so but not sure. Asked when we arrived we said Sunday, she then stated they should have told ya”ll if you didn’t have to say and the fees would be waved. I stated to her that the he/she never mentioned it to us, if that was the case we either wouldn’t be asking again or we would have looked elsewhere. To say everyone at hotel was nice and helpful except for the he/ she person. Also on Thursday we did our laundry and asked he/ she if by chance there was a laundry basket we could use because there wasn’t one in our room. Again he was very rude walk in where they keep there supplies and walked out and said no basket. Later we our out in lobby area and this sweet older lady sees us with a grocery bag in our hand and says would you like me to put that in trash for you, I stated no we are putting our clothes in it due to no basket in room. She the older lady says let me get you one, walks in supply closet and comes out with a basket. Hmmmm but there wasn’t no basket the first time.