Boutique Hotel Casa del Mare - Vizura

The location is amazing. The view is like nothing I’ve experienced before from a hotel. It’s breathtaking! The hotel is very new so all of the facilities are modern and the room was perfectly equipped. The staff were fantastic. We loved Sara at the Reception. She was so welcoming and chatty. She always asked how our day was and enjoyed discussing which Restaurants we had visited. All staff were happy to help with anything we needed. We loved the pool, even though it was a bit chilly, the sauna made up for it! Having towels by the pool plus robes and slippers made it really easy to use everything. The breakfast was amazing. There was a fresh buffet every morning plus you can request hot breakfasts such as a fry up or eggs. They take drink requests and barista made coffee. We also ate at the restaurant and it was delicious!

Nothing!

The cosy, warm setting it presented. Lively atmosphere with the excellent staff. The views were so gorgeous. Rooms were 10/10

N/A

Size of the room, pool area was clean, waitstaff were very pleasant and helpful.

The location (abuts a neighborhood that is yet to be developed). Neighbor’s dog barked all night long in next door property.

We stayed at the property, the food was good, great parking, well decorated and the rooms were lovely.

Around the 27th August another guest wrote a review saying they fell by the pool injuring themself. It’s clear the hotel did nothing to avoid this happening again, as on the 4th sept I fell by the pool injuring myself significantly. There was a wet floor sign but the pool ladder is still broken and the tiles are very slippery which is how I fell entering the pool. I informed the staff but it’s clear they did nothing, they didn’t even bother to report it to the main reception staff. I was expecting at the bare minimum for staff to ask how I was the next day on checkout after such a severe injury but they weren’t aware a guest had been injured. They did offer a discount but I was told ‘only two guests have injured themselves this year so there isn’t an issue with the pool’ which frankly given my injuries is appalling. Please see pic for reference, I have been unable to walk properly for the remainder of my holiday, I have been in extreme pain for days. Nobody from the hotel has checked in to make sure I am okay.