Top-tier experienceA high end property in this area
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Includes essentialsWiFi/Internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
Hope and pray we will be treated fairly to make up for our horrible stay while trying to enjoy our vacation.
It was in a good location
Once we were there and got a chance to inspect the place and as time went on we noticed how dirty it was and had cock roaches and bugs and made us all feel very uncomfortable having to eat, sleep, shower and stay there. We couldn’t be relaxed worried bugs would crawl on us and our little ones 😡 Then things kept happening and breaking down, sink was broke water galore under the sink and finally a day later they send someone in to fix it and then smelled like mildew, one chair at table was broke and i didn’t know and i fell down, smoke alarm kept going off during the day and night while trying to sleep because they didn’t send someone till the next day to fix it, we were told to take our own trash down five flights of stairs and walk and take it to the dumpster ourselves (never had to do that before while staying on vacation it always was done for us) shower was missing a door made a mess and had to use the little towels that were given to us to keep from making a huge mess and when we asked for extra towels we were told to go to the shared laundry mat and pay money to wash our towels because they would not provide us with extra clean towels, then i asked for one extra parking pass and would not give us one and while we were there we noticed there was plenty of extra parking spaces available but we had to pay and extra $83 for parking on top of the $2000 we already paid to stay there. And not being able to speak to someone in charge personally on the phone is ridiculous and we don’t like having to deal with customer service thru text bc no one cares to truly help us, all we get is a thank you and for us to enjoy our stay does this sound like we were enjoying our stay. We are not rich and paid a lot in hopes to have a nice clean place to stay and this is what we got, its takes a lot for us to save $2000. We truly hope and pray all this is taken into true concern and consider offering appropriate compensation for this poor experience.
7 / 10
Overall had a good stay but some things could be updated.
The location
The beds weren’t comfortable
10 / 10
Loved it! Will book again!
Location was great, very clean.
N/A
9 / 10
It was a great stay! Would definitely stay again!!
It was decorated very nicely , and the beds were extremely comfortable!!
There was no broom, the dishwasher didn’t work for the first 2 days, we never got a remote for the fan in the master bedroom.
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