Waldhotel by Bürgenstock

The location was unbeatable, the view (valley facing) was incredible and actually better than the lake view in my opinion. The funicular and ferry to Lucerne never got boring. The room (standard balcony room) was spacious and had all amenities we needed and more besides. Staff were always extremely professional and helpful without venturing into over friendliness which I dislike. Spa facilities and general condition and cleanliness of the hotel were faultless. Breakfast was excellent, with the emphasis on quality ingredients rather than range of options. We went during the off season (end of October) which turned out be a bonus as the hotel and surroundings were quiet, and we had the entire spa to ourselves on two separate occasions. Food at the verbena restaurant was also fantastic

There was very little not to like. I wasn't a fan of the pillows, however there was a pillow menu to chose alternatives from. Not the hotels fault but the funicular and ferry service stopped at 7pm from the end of October (the day we arrived), this was something I had failed to realise until we arrived and was annoying if you wanted to have an evening meal in Lucerne, however the train and bus from Lucerne was just as quick and effcient, albeit at an additional cost. Oh and the iron leaked.

A beautiful hotel with lovely views over the green pastures and lots of cow bells.The room was spacious and extremely comfortable.The trip over from Lucerne was by shuttle boat and then a funicular train. A wonderful way to start our stay. We were greeted by a welcome drink. We stayed in the Waldhotel a short distance away from where the train arrives and the sister hotel. We were transported to our check-in by the hotel’s excellent minibus service. A spa was available at the Waldhotel which had a small indoor pool and outdoor pool. Staff were at the hotel were very attentive.

NA

Fantastic location and atmosphere.

Very expensive.

Good hotel

Poor cleaning service. On last day of our stay we've left with a little of toilet paper. There was no backup roll so we ran out of it soon. Same with other items, like not adding espresso pods or adding wrong types, given earlier request. Breakfast poor: no seeds, no ingredients for salads, etc.