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Reviews
1 / 10
A disappointing stay let down by poor maintenance, lack of basic amenities and extremely poor communication.
The apartment itself was reasonably spacious and the location was convenient for my stay in Lisbon. However, unfortunately, the positive aspects were significantly outweighed by the problems with basic amenities, maintenance and communication with the property management.
Unfortunately, there were multiple problems during my four-night stay.
I arrived around midnight after approximately 30 hours of travelling. There was no air conditioning and the fan was broken, making the first night extremely uncomfortable. A working fan was only provided the following night.
The next morning, before attending a conference, I discovered there was no soap or shower gel. I tried calling but could not get through and was told by message that they were busy with another customer. Initially, they told me shower gel was provided, but when I explained that there was only shampoo, they then said they do not provide soap. When I explained that the lack of soap was a big issue for me after such a long journey, their response was that they did not consider it a big issue. Despite my request, no soap was provided, so I had to shower without it.
There were also several practical issues. The microwave is positioned where there is no electrical socket, so it has to be moved to another location to use it. There is no toilet-paper holder, and the toilet roll provided when I arrived was almost finished.
Communication was probably the worst part of the experience. Responses were delayed, calls were not answered, and several important messages were ignored.
After checkout, part of my security deposit was withheld without any explanation. I repeatedly asked why and received no response. I eventually had to contact Booking.com, who resolved the security deposit issue. The property later sent close-up photographs alleging stains and a scratch on the refrigerator. I asked for wider photographs so I could compare them with the photos I had taken immediately before leaving, but received no response.
I also found the property poor value for money. There were hotels available in Lisbon at around 40% less than what I paid here. I specifically chose this property and paid the higher price because it was close to my conference venue.
8 / 10
Convenient appartment
The location, easy check-in, everything that i needed was in the appartment, inside terrace (patio del luz)..
Shower mechanism not obvious, empty outside terrace (no furniture hence not so welcoming), too few sockets.
6 / 10
Old building but Clean property with moderate facilities
Very clean and close ti congress center
I couldn’t drop my bags earlier. I have to wait for the check in time which was 15.00 pm. Though the team reached out to me about 14.00 O’clock it was too late for me. Also I couldn’t get my invoice at time. I have to write four or five times and wait for one month to get it
8 / 10
An ok place if you’re not too demanding and can sleep anywhere.
The location was great, very quiet and near bus stop and small grocery stores. There was enough space for one person during a longer stay. A big back yard that must be nice during high season.
The walls were very thin and you could hear everything from the neighbors. Not a place for light sleepers like me. It wasn’t very practical to have the fridge and the microwave out in the balcony, as it was cold in the mornings and evenings.
The location, easy check-in, everything that i needed was in the appartment, inside terrace (patio del luz)..
Shower mechanism not obvious, empty outside terrace (no furniture hence not so welcoming), too few sockets.
9 / 10Outstanding·Apr 2026
Уютно ,комфортно и есть своя терраса
Иногда соседи сверху были шумные
6 / 10Average·Oct 2026
Il était équipé de tout si on voulais cuisiner et manger au logement. Très propre et communication rapide et efficace avec les propriétaires. Check in Check out autonomes. Le quartier est très populaire mais pas dangereux du tout et il y a des petit market à 3-5 min à pied ainsi qu’un resto et une pâtisserie.
Il est sombre, il donne sur une terrasse pas aménagée, vue sur un grand mur élevé et moche. Il retient la chaleur et difficile à ventiler. Il y a une petite odeur désagréable qui traîne malgré la propreté des lieux. Mécanisme de douche pas intuitif. Les murs sont subtils et on entend les voisins. Le tout fait assez anonyme et pas chaleureux. >160€/nuit est exagéré.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Giestal Terrace By Gt House. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Giestal Terrace By Gt House pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Giestal Terrace By Gt House?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, balcony/terrace, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Balcony/Terrace
WiFi/Internet
Smoking allowed
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of Lisbon
Ratings and reviews
7 / 10
Good(54 Ratings)
100% verified reviews
8 / 10Excellent·Sep 2026
Tudo Ok
Tudo ok
8 / 10Excellent·May 2026
The location, easy check-in, everything that i needed was in the appartment, inside terrace (patio del luz)..
Shower mechanism not obvious, empty outside terrace (no furniture hence not so welcoming), too few sockets.
9 / 10Outstanding·Apr 2026
Уютно ,комфортно и есть своя терраса
Иногда соседи сверху были шумные
6 / 10Average·Oct 2026
Il était équipé de tout si on voulais cuisiner et manger au logement. Très propre et communication rapide et efficace avec les propriétaires. Check in Check out autonomes. Le quartier est très populaire mais pas dangereux du tout et il y a des petit market à 3-5 min à pied ainsi qu’un resto et une pâtisserie.
Il est sombre, il donne sur une terrasse pas aménagée, vue sur un grand mur élevé et moche. Il retient la chaleur et difficile à ventiler. Il y a une petite odeur désagréable qui traîne malgré la propreté des lieux. Mécanisme de douche pas intuitif. Les murs sont subtils et on entend les voisins. Le tout fait assez anonyme et pas chaleureux. >160€/nuit est exagéré.
$$$$
7Good
(54 Ratings)
"Modern apartment with all the amenities. In a quiet neighbourhood but close to the train and only a few minutes to city centre."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Lisbon
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Balcony/Terrace
WiFi/Internet
Smoking allowed
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Giestal Terrace By Gt House. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Giestal Terrace By Gt House pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Giestal Terrace By Gt House?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, balcony/terrace, and wifi/internet.
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