TownePlace Suites by Marriott Ontario Chino Hills

Great comfy bed, clean room

It was hard to find where to check in. There is no sign out front indicating that it was the front desk or registration. They need better signage. Also had to wait for someone to come to front desk. They were either gone or in the back room and when we checked in they did not let us know that breakfast was available. I didn’t question it bc our room had a kitchen and I just assumed that bc a kitchen was available that breakfast was not available. I even looked for some paperwork in the room indicating that they had breakfast downstairs, there was none. It was only after I showed up at the front desk on the morning of out last day there, that I noticed people with plates full of food down near the front desk. I asked the attendant ( front desk) and he said “ Oh, they were supposed to tell us that. Front desk, needs to be more atTENTIVE.

The breakfast was good. I like how many things were in the king suite, appliances and dish-ware. The shower was interesting, facet up on one side while the control handle was on the other.

The elevators were a little slow, and the location is alright. Don’t think you can really fix the location, but perhaps the elevators need some maintenance.

Location, way parking, clean rooms and nice staff.

Can’t think of anything.

The staff was friendly

It’s unfortunate to say I was disappointed. The cleaning of the rooms were terrible. My roll away bad was filthy and the mattress has yellow stains everywhere. For the price I expected way better. The office staff was very friendly and assisted with changing my room, which again was not cleaned properly. The staff just told me they would let management know however I didn’t receive a call. Sorry to say I would not recommend nor stay here again.